Refund & Return Policy

Last updated: [02/10/2026.]

We want you to love your Fitwaah pieces. If something isn't right, here's how returns, exchanges, and refunds work.

1. Eligibility for returns/exchanges

• Request must be raised within [3 days] of the delivery date.
• Item must be unused, unwashed, and with original tags attached.
• Item must be in its original packaging.

Due to hygiene reasons, certain items (if any — e.g. innerwear, if you ever stock it) may not be eligible for return.

2. How to request a return or exchange

1. Message us on WhatsApp at +91 90962 27909 or email fitwaah@gmail.com with your order number and reason for return.
2. We'll confirm eligibility and share pickup/drop-off instructions.
3. Once we receive and inspect the item, we'll process your exchange or refund.

3. Refunds

• Approved refunds are issued to your original payment method via Razorpay.
• Refunds are typically processed within [5–7 business days] after we receive the returned item, though your bank may take a few additional days to reflect it.
• Shipping charges (if any were paid) are non-refundable, unless the return is due to our error (wrong/damaged item sent).

4. Damaged or wrong items

If you receive a damaged, defective, or incorrect item, contact us within [48 hours] of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund, including any shipping costs.

5. Exchanges

Want a different size instead? Let us know when you reach out — we'll check stock and arrange the exchange, subject to availability. If the size you need is out of stock, we'll offer a refund instead.

6. Order cancellations

If you'd like to cancel an order, contact us as soon as possible. We can only cancel orders that haven't yet been shipped; once shipped, our standard return process applies instead.

7. Contact us

Email: fitwaah@gmail.com
WhatsApp: +91 90962 27909